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FAQ

FAQ Categories

  1. About Springfree Trampoline
  2. Choosing a Springfree Trampoline
  3. Buying a Springfree Trampoline
  4. Owning a Springfree Trampoline

About Springfree Trampoline

  1. Why is a Springfree Trampoline safer than other trampoline models?

    When you compare a Springfree Trampoline with a traditional trampoline, you’re not comparing apples with apples.

    Springfree Trampoline was born out of a desire to make trampolines safe. The inventor, Dr Keith Alexander, completely revolutionised and redesigned the traditional trampoline to remove all the parts that cause harm to the jumper.

    • The frame is below the jumping surface, so it can’t be contacted while jumping.
    • The springs have been replaced with flexible rods, which are also below the jumping surface.
    • The high quality enclosure is held up with flexible rods, which also can’t be contacted by the jumper.

    Once your child is in your Springfree Trampoline, there are no parts of the trampoline that can harm them.

    Springfree Trampoline is also the only trampoline (out of 10 brands) to be recommended by CHOICE® and pass all major safety tests without any serious failures.

  2. How does a Springfree™ Trampoline work?

    Springfree is a SoftEdge™ trampoline that uses strong, flexible composite rods in place of springs with a Flexinet™ enclosure that keeps the jumper from falling off the trampoline.

  3. Is a Springfree Trampoline as bouncy as a traditional trampoline?

    Springfree Trampoline provides a bounce similar to a traditional, spring-based trampoline in terms of how high you can jump. However, the feel of the bounce differs. The smoother bounce of a Springfree Trampoline is much gentler on knees and joints.
    In 2021 Springfree Trampoline became the only trampoline recommended by Consumer Group CHOICE® for the third consecutive time. The Springfree Medium Round Trampoline and 9 other brands were tested against the Australian Safety Standards (AS4989:2015), with Springfree the only trampoline to pass the tests.

  4. How soft is the edge of a Springfree Trampoline?

    Unlike a traditional trampoline, there is no hard frame at the edge of a Springfree Trampoline. The SoftEdge™ on a Springfree is just that – soft! And it is 30 times more shock absorbent than pads found on traditional trampolines.

  5. Why doesn't a Springfree Trampoline have pads around the edge?

    Springfree Trampoline’s design has completely removed the springs and steel frame at jumping level, so there is no need for pads.
    Traditional trampolines require pads to protect the jumper from falling onto the steel frame and springs and independent safety tests show that these pads do not absorb enough impact to sufficiently protect jumpers.

  6. Other trampolines have enclosures - what is different about the Springfree™ Trampoline enclosure?

    Springfree Trampoline’s FlexiNet™ enclosure is strong and fully flexible. It will cushion wayward jumpers and gently redirect them back to the center of the trampoline.
    Traditional trampolines may also have enclosures but they aren’t flexible and are held up with rigid steel poles which introduce another impact risk. Basic enclosures only stop jumpers falling off and jumpers end up landing on the springs and frame.

  7. Can a jumper hit the ground even though there's a net?

    Our FlexiNet™ enclosure system is designed to catch wayward jumpers and guide them safely back to the center of the mat.
    Even in cases where the FlexiNet is challenged by intentionally jumping into the top section of the enclosure, its key design characteristics will maintain jumper safety. It is possible for a skilled jumper to make the net flex to the ground but the FlexiNet will still absorb the jumper's impact and decrease the speed at which the jumper is lowered to the ground, minimizing the eventual impact.

  8. Can I have a Springfree Trampoline without the enclosure?

    The FlexiNet™ is an integral safety feature of a Springfree Trampoline that comes with the trampoline when you purchase it. It is not attached to the mat, so in theory you could install the trampoline without it. However falling off the trampoline accounts for almost 50% of all trampoline related injuries which means the FlexiNet is really important for jumper safety.

  9. Do the Springfree™ Trampoline rods twist?

    Springfree Trampoline's composite rods are designed to work in unison, bending inwards as a jumper bounces. The mat movement is negligible and has no effect on jumpers.

  10. Why do you recommend only one child jump on the trampoline at a time?

    The Springfree Trampoline design has eliminated 90% of product-related injuries that the traditional trampoline design causes, however the one injury causing element we haven’t been able to eliminate is jumper collision. To ensure your family avoids injury altogether, we highly recommend a one-at-a-time rule.

  11. How much weight can a Springfree Trampoline take?

    To understand how strong a Springfree Trampoline is, there are two weights you need to be aware of - the Structural Load Capacity and the Maximum User Weight. The first relates to strength and the second relates to safety.

    The Structural Load Capacity is the amount of static weight a trampoline can hold. A Springfree is strong enough to hold more than this weight, but this limit allows for a safe margin before the mat will touch the ground.

    The Maximum User Weight is based on how heavy you are and how high you jump. It is about ensuring jumpers don’t ‘bottom out’ (touch the ground while jumping). The Australian Safety Standards allows for a minimum 15% safety margin to ensure that even when you jump about as high as 1m off the mat, and you weigh the maximum user weight, you won’t touch the ground.

     

     

     

    Springfree Model Structural Load Capacity Maximum User Weight
    R30 Mini Round 600kgs 80kgs
    R54 Compact Round 600kgs 80kgs
    O47 Compact Oval 600kgs 80kgs
    S72 Medium Square 700kgs 100kgs
    O77 Medium Oval 700kgs 100kgs
    R79 Medium Round 700kgs 100kgs
    O92 Large Oval 700kgs 100kgs
    S113 Large Square 700kgs 100kgs
    R132 Jumbo Round 700kgs 100kgs

     

  12. Is the Springfree Trampoline weather-resistant? Can it stay up through all seasons?

    All components of the Springfree Trampoline are weather-resistant, including UV stabilized mat and net rods, a galvanized and powder-coated steel frame and a UV stabilized polypropylene mat and safety enclosure.
    Your Springfree Trampoline can be used all year and does not need to be covered or packed away even during the harshest summers or the coldest winters.

  13. Where is Springfree Trampoline made?

    Springfree Trampoline is a global product. We source the individual parts from around the world from our own specialist suppliers who are selected based on their ability to provide us with the highest quality componentry that we demand.
    It all comes together in our own production facility in China where each component undergoes rigorous testing. Every frame is assembled and each trampoline is individually inspected to ensure that you receive the best quality trampoline we’ve ever made.

  14. Are the plastic covers necessary on the mat and net rods?

    Yes. The high performance rods on a Springfree Trampoline are housed in light plastic sheaths that protect the composite rods from UV deterioration. These sheaths may deteriorate over long periods of time as they take the full force of UV exposure but they can be easily replaced. For further information, please contact our Customer Care Team on 1800 586 772.

Choosing a Springfree Trampoline

  1. How do I choose which model is best for my family?

    Choosing the Springfree Trampoline that is right for your family simply comes down to two things:

    1. How big is your yard?
      and
    2. How old are your jumpers?

    We encourage you to keep in mind that your children are going to keep growing (and keep on loving their Springfree!) so we recommend you choose the biggest trampoline that your yard can accommodate.
    Top tip: to work out how much space the model you’re considering will take up in your yard, we recommend laying out your garden hose in the shape of the trampoline. This will give you a good visual idea of how much space the trampoline will take up.

  2. Where can I see and try a Springfree Trampoline?

    Springfree Trampoline has Experience Centres in Sydney, Brisbane and Melbourne. If you are considering a Springfree™ Trampoline, a visit to one of our Experience Centres is a great idea. Every model is on display and our team can help you choose which model best suits your family.
    Springfree Trampoline also appears at a number of community events around Australia. Check our Events page to find out if we’re coming to a neighbourhood near you.

Buying a Springfree Trampoline

  1. How do I purchase a Springfree Trampoline?

    In Australia, Springfree Trampoline is sold direct. You can buy online from this website, by visiting one of our Experience Centres or by calling our team on 1800 586 772.

  2. What are the cut off dates for ordering a Springfree Trampoline for Christmas?

    In December, our standard delivery and installation dates apply. Once your purchase is complete, delivery will be within:
    3-5 business days for Sydney, Melbourne, Brisbane, Perth & Sunshine Coast.
    3-7 business days for all other areas in Australia.
    You can check which delivery zone you’re in here.

  3. How is the trampoline delivered?

    Springfree Trampoline is delivered nationwide by either Springfree Trampoline directly or with Direct Freight Express. We have a longstanding relationship with DFE and are confident in the service they offer on our behalf. A signature may need to be provided upon receipt of the trampoline. If you're not going to be home for the delivery of your trampoline, you are able to provide us with an Authority to Leave which gives us permission to leave your trampoline at your address without your signature.

  4. Does Springfree Trampoline offer layby or finance?

    Yes – we offer layby and interest free finance.
    Our layby incurs no fees and you can take up to 12 months to pay the trampoline off. We require a $200 deposit to secure your trampoline and a minimum of one payment per month. Once you have made your final payment, your trampoline is delivered to you.
    Our interest free finance is a great way to get your trampoline straight away but spread the payments over the interest free period. Applications can be completed online or in store at an Experience Centre.

Owning a Springfree Trampoline

  1. How long is the warranty on a Springfree Trampoline?

    As industry leaders in safety, quality and innovation we're proud to offer a world-class warranty on the WHOLE trampoline. Unlike other trampoline warranties that cover specific parts, our 10 year warranty covers the entire trampoline. From net to frame to mat – we’re here for you. It’s our years of fun guarantee! You can learn more about our warranty on our Warranty Information page. (Please note that our warranty has recently changed to 10 year coverage. If you are an existing Springfree owner and are uncertain which warranty your trampoline is covered by, please call us on 1800 586 772).

  2. What does the Springfree™ Trampoline warranty cover?

    Springfree Trampoline is warranted against original defects in material and workmanship. Our comprehensive warranty covers manufacturing faults but does not apply to general wear and tear.
    Further information on our warranty is available from our Customer Care Team on 1800 586 772.

  3. Will someone come and install the Springfree Trampoline?

    Springfree Trampoline has a team of professional installers available to help get your new trampoline installed and ready for jumping. Installation is $249 and is available in most metropolitan areas and some regional parts of Australia. You can check if installation is available in your region here.

  4. How long will it take to install a Springfree™ Trampoline?

    Springfree Trampoline has been designed for handy mums and dads to install. For first time assembly, we recommend allowing 2-3 hours for 2 people to complete the installation. We highly recommend viewing the online installation videos and having the instruction manual on hand for step-by-step instructions. We’re also happy to answer any questions and talk you through the installation process over the phone.

  5. Does a Springfree Trampoline require any maintenance or cleaning?

    We recommend regular visual inspections of your Springfree Trampoline to ensure everything is as it should be. We also advise removing any leaves, debris or snow from the trampoline. Be aware that some cleaning products contain harsh and abrasive chemicals, which can cause damage to your trampoline. For best care of your Springfree Trampoline, our Carepack contains a range of effective, biodegradable, non-toxic cleaning products perfect for keeping your Springfree Trampoline like new.

  6. I’m moving house – can I get any help moving my Springfree Trampoline?

    Yes – Springfree Trampoline offers a relocation service. Someone from our installation team will disassemble your Springfree Trampoline. At this time a condition report will be carried out and any parts that require replacing to ensure safe reassembly will be noted. The trampoline will be boxed up neatly and securely. You can then move it, along with the rest of your possessions and once you’re ready to have it reassembled at your new house, just give us a call and we’ll come and do that too. This service can be booked through our customer care team at 1800 586 772.

  7. Are spare parts available?

    Yes – every component on a Springfree Trampoline is available as a spare part – right down to the clips and bolts. You can purchase spare parts by calling our Customer Care Team on 1800 586 772.

  8. Does Springfree suggest or support using any other installation tools other than the installation instructions, methods, or tools provided by Springfree when installing a Springfree trampoline?

    Springfree expressly disclaims any liability that may arise from the user undertaking installation in a manner inconsistent with the exact installation instructions provided by Springfree, including but not limited to the user utilizing any other method or tool; not provided by Springfree.

  9. What should I review before assembling and using my trampoline?

    Before proceeding with assembly and use of the products, please ensure you have thoroughly reviewed the safety warnings regarding assembly, proper use of the trampoline, and important warranty information. Find the full document here.